Terms and Conditions

Last updated: 23 June 2026

These Terms and Conditions apply to all purchases made through the Helen & Judy Sydney website, accessible at info@helenandjudy.nz.

By placing an order on our website, you accept these Terms and Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.

 

1. Applicability

By placing an order, you confirm that you have read, understood and accepted these Terms and Conditions and all related policies.

If you do not accept any part of these terms, you must not use our website or our services.

 

2. Product information

We do our utmost to ensure that all product descriptions, images and information are accurate and up to date.

However:

• Product colours may vary slightly depending on your screen settings
• Minor typographical, pricing or descriptive errors may occur
• No rights can be derived from obvious errors or inaccuracies

We reserve the right to correct any errors at any time without prior notice.

 

3. Orders and payments

Orders are only processed after full payment has been received.

Available payment methods may include: Mastercard, Visa, American Express, Apple Pay, Google Pay, Maestro, Shop Pay, depending on the customer's country or region.

It is the customer's responsibility to verify which payment methods are available in their location before completing a purchase.

 

4. Processing and delivery

All orders are processed and shipped according to the following timeframes:

Processing time (shipping): 1–3 business days
Delivery time after shipment: 1–15 business days (depending on destination)

Orders are shipped directly from our supplier in China. As a result:

Depending on the destination country, customs duties or import taxes may apply
Delivery times are indicative and may vary due to customs delays, holidays or logistical issues

Any delays do not entitle the customer to cancel the order or receive a refund.

 

5. Returns and cancellations

All conditions relating to returns are described in our separate Return Policy.

Please note:

Orders cannot be cancelled once placed and in processing
Refund or chargeback procedures cannot be initiated before the product has been received and assessed.

 

6. Liability

We are not liable for any loss, delay or damage once a parcel has been marked as delivered to the address provided by the customer.

In all cases, our liability is limited to a maximum amount equal to the purchase price of the product in question.

Customers must ensure that all shipping details are entered correctly at checkout.

 

7. Intellectual property

All content on this website, including but not limited to text, images, logos, trademarks and design elements, is the property of Helen & Judy Sydney and may not be used, copied or distributed without prior written permission.

 

8. Complaints procedure

Complaints can be sent in writing to info@helenandjudy.nz.

We aim to respond within 5 business days.

For complaints regarding size, quality or product defects, customers must attach:

• Clear photos of the issue
• A detailed written explanation

Without sufficient information, complaints may not be processed.

 

9. Governing law

These Terms and Conditions are governed by the laws of the Netherlands.

Any disputes will be submitted to the competent court in the district where Helen & Judy Sydney is based, unless otherwise required by mandatory law.

 

10. Contact

For questions regarding these Terms and Conditions, please contact:

Helen & Judy Sydney
info@helenandjudy.nz